Help Center

1. Select the products you wish to purchase, and click ‘Add to Cart’ to view your cart.
2. You can also view your cart by clicking on the shopping cart in the top right hand corner. This allows you to view your selection and update if necessary.
3. Once you have finished shopping, click ‘Check out’
4. Enter your contact information and billing address.
5. You will see the total amount of your purchases, and you can add a discount code if there is a promotional offer.
6. Click ‘Continue to Payment method’
7. Click ‘Complete order’
8. You can now select that you are paying by credit card, and you may be requested to enter a one-time PIN (OTP) which is a password using 3D secure payment security technology.
9. Once your payment has gone through, you will receive a confirmation email with your order.
10. If you have purchased the eBook, you will receive a link for your digital download. If you have purchased one of Sarah’s books or Nourish Bites, we will dispatch on the following Tuesday, courier delivery takes 2-3 working days to most areas (remote areas may require 2 extra days).

You will be prompted to make payment by the following methods:

• Credit Card – payments are securely processed.
  
• Bank Transfer – you will receive an invoice by email with our bank details and we will dispatch your order as soon as we receive confirmation of payment

We carry a certain number of stock on our premises which we are constantly restocking. 

If an item is out of stock, we will do our best to get the item back in stock as soon as possible for your availability.

We courier to any address in South Africa.

We dispatch all orders on Tuesday, after receiving payment confirmation. 

Courier delivery takes 2 to 3 working days depending on the order's destination. 

Courier deliveries are made Monday to Friday between 9am and 5pm. There are no deliveries on weekends or public holidays. 

Please note that the lead times are the best case scenarios.
We do our best to dispatch orders as they come in and we rely on the couriers not experiencing delays themselves, but we cannot guarantee the lead times.

Courier Service 

The delivery charge for courier delivery is standard at R100.

South Africa

We deliver to most areas in South Africa.

Courier deliveries are made Monday to Friday 9am to 5pm, so you should always provide a delivery address where there will be an appropriate person to sign for the delivery during these times. You will receive an SMS in the morning, notifying you of your delivery taking place later that day. If there is no one around to accept the delivery, the courier company will contact you so that a new delivery day can be arranged.

Anyone at the delivery address can accept the delivery. In order for us to prove that delivery of an order has been completed, we do not have to prove that you personally received the goods, but rather that any person at the delivery address signed for the delivery.

Unforeseen circumstances e.g. adverse weather, closed roads, strikes etc. could delay the delivery time. This is rare but it does happen, this is not a ground for refund or cancellation of the order. However if your delivery has not been delivered after the estimated times shown above, please contact us with your order number so that we can follow up on the matter.

We will email you your parcel's tracking information the first working day after we dispatch it. You can then track your parcel on the Post Office or courier's websites.

Please contact us directly before placing an order if you are located outside of South Africa

• International orders require us to manually create an order so that we can quote for shipping 

We quote international orders through the Post Office rates, either airmail or by ship. Airmail charges are dependent on weight and country of destination, which may be quite expensive, but delivery takes place within 7 to 10 working days. Items sent by ship are more cost effective, but delivery takes place within 8 to 12 weeks.

Also note that you may have to pay customs duties when your order arrives in your country. This is out of our hands and we cannot be held responsible if you need to pay customs duties to receive your parcel.

If you do not receive your order in mint condition or if anything is damaged, please let us know immediately so that we can ensure the situation is rectified. Goods are occasionally damaged in transit, and there is no question that these will be replaced. If you can, please do take a photo of the damaged item.

You are welcome to return goods purchased within 7 days of receiving the item. Unfortunatel,y we can only accept goods for return that are still in their original packaging. You will have to pay to have the item couriered or posted back to us, but as soon as we receive it, we will issue you a credit note.

Our policy is to deduct a 10% handling fee from the original price of the goods purchased.

Please note:

Personalised books (signed by Sarah) cannot be returned or refunded. Please ensure the correct name is spelt for signed copies.

The ‘10 Day Body Reset Programme’ cannot be returned or refunded. Due to the intangibility of the digital download, we cannot accept any request for refunds.